Delivery information

Aliapex – Delivery Information

Effective Date: [Insert Date]

1. Overview

This Delivery Information page explains how shipping and delivery work on Aliapex, including timelines, costs, tracking, and responsibilities for Buyers and Sellers.

2. Delivery Options

Sellers on Aliapex may offer different delivery methods, such as:

• Standard shipping

• Express shipping

• International shipping

• Local pickup (if available)

Available options will be shown at checkout.

3. Delivery Timeframes

Estimated delivery times depend on:

• Seller handling time

• Shipping method selected

• Destination and customs processing (for international orders)

Typical estimates:

• Domestic: 2–7 business days

• International: 5–15 business days

Delivery dates are estimates and not guaranteed unless explicitly stated.

4. Shipping Costs

• Shipping fees are set by the Seller

• Costs are displayed at checkout before payment

• Additional charges (e.g., customs duties, taxes) may apply for international orders and are the Buyer’s responsibility unless stated otherwise

5. Order Processing

• Sellers are expected to ship orders within the stated handling time

• Buyers will receive a confirmation once the item is dispatched

6. Tracking Your Order

• Sellers should provide a tracking number when available

• Buyers can track shipments directly in their Aliapex account

7. Delivery Issues

Delayed Delivery

If your order is late:

• Check tracking information

• Contact the Seller

• Open a case if the item does not arrive within the expected timeframe

Lost Items

If tracking shows no delivery:

• Contact the Seller first

• Escalate to Aliapex if unresolved

Incorrect Address

• Buyers are responsible for providing accurate shipping details

• Aliapex is not responsible for delivery failures due to incorrect addresses

8. Damaged Deliveries

If your item arrives damaged:

• Report it within the required timeframe

• Provide photos and evidence

• Follow the Report a Damaged Item process

9. International Shipping

• Orders may be subject to customs inspections

• Import duties, VAT, or taxes may apply

• Delivery times may vary due to customs delays

10. Seller Responsibilities

Sellers must:

• Ship items within the stated timeframe

• Use appropriate packaging

• Provide accurate shipping information

• Upload tracking details where possible

11. Buyer Responsibilities

Buyers must:

• Provide correct delivery information

• Monitor tracking updates

• Be available to receive the delivery

12. Delivery Confirmation

A delivery is considered complete when:

• The tracking status shows delivered, or

• The item is received at the provided address

13. Disputes

If there is a delivery issue:

• Try resolving with the Seller first

• Open a dispute through Aliapex if needed

• Aliapex will review and decide the outcome

14. Contact Support

For delivery-related questions:
📧 support@aliapex.com

Aliapex aims to ensure reliable and transparent delivery for all transactions.