sell on Aliapex

Aliapex Seller Center

Welcome to the Aliapex Seller Center — your hub for managing listings, orders, payments, and growing your business on Aliapex.

🚀 Getting Started

Create Your Seller Account

To start selling:

1. Register or log in to your Aliapex account

2. Complete identity verification (KYC)

3. Add payout details

4. Accept seller terms and policies

Once approved, you can begin listing items.

Seller Requirements

To sell on Aliapex, you must:

• Be at least 18 years old (or legal age)

• Provide accurate business or personal information

• Comply with all applicable laws and regulations

• Follow Aliapex policies

📦 Listings & Inventory

Create a Listing

When listing an item:

• Use clear, accurate titles and descriptions

• Upload high-quality images

• Set a fair price

• Specify shipping options and return policies

Listing Guidelines

You must not:

• Misrepresent items

• Sell prohibited or restricted products

• Use misleading photos or descriptions

Listings may be removed if they violate policies.

🛒 Orders & Fulfillment

Managing Orders

• Monitor incoming orders in your dashboard

• Confirm and process orders promptly

Shipping Orders

• Ship within your stated handling time

• Use secure packaging

• Provide tracking numbers whenever possible

Delivery Responsibilities

You are responsible for:

• Ensuring timely shipment

• Delivering items as described

• Communicating with Buyers

💰 Payments & Payouts

How You Get Paid

• Payments are processed securely through Aliapex

• Funds may be temporarily held for verification

• Payouts are released after successful transactions

Fees

Aliapex may charge:

• Transaction fees

• Payment processing fees

• Optional service fees

All fees are disclosed before completion.

🔄 Returns & Refunds

Handling Returns

• Respond to return requests within 3 business days

• Provide return instructions when required

• Process refunds promptly after receiving returned items

When You Pay Return Shipping

• If the item is damaged, defective, or incorrect

When Buyer Pays

• Change-of-mind returns (if allowed by your policy)

🛡️ Seller Protection

You may be protected against:

• Fraudulent claims

• Unauthorized transactions

• Certain chargebacks

To qualify:

• Ship to the address provided by Aliapex

• Use trackable shipping

• Keep proof of delivery

⚖️ Disputes & Claims

Handling Disputes

1. Communicate with the Buyer

2. Try to resolve the issue directly

3. If escalated, Aliapex will review the case

Best Practices

• Keep all communication on Aliapex

• Maintain records (tracking, messages, photos)

• Respond quickly and professionally

📊 Performance & Standards

Seller Performance

Your account is evaluated based on:

• Order fulfillment rate

• Delivery time

• Customer satisfaction

• Dispute and return rates

Maintaining Good Standing

• Provide accurate listings

• Ship on time

• Resolve issues promptly

Poor performance may lead to restrictions or suspension.

🚫 Policies & Compliance

Prohibited Activities

You must not:

• Engage in fraud or deceptive practices

• Circumvent Aliapex fees

• Sell illegal or restricted items

Violations may result in:

• Listing removal

• Fund holds

• Account suspension or termination

📈 Growth Tools (Optional)

Aliapex may offer:

• Promoted listings

• Analytics and sales reports

• Bulk listing tools

• API integrations

🔐 Account Security

• Protect your login credentials

• Monitor account activity regularly

• Report suspicious activity immediately

📞 Seller Support

Need help?

• General Support: support@aliapex.com

• Billing & Payouts: billing@aliapex.com

📌 Quick Navigation

• Getting Started

• Listings & Inventory

• Orders & Fulfillment

• Payments & Payouts

• Returns & Refunds

• Seller Protection

• Performance Standards

💡 Seller Tips for Success

• Use clear photos and honest descriptions

• Offer competitive pricing

• Provide fast shipping

• Communicate proactively with Buyers

• Build trust through excellent service

Aliapex is committed to helping Sellers succeed while maintaining a safe and fair marketplace.